Terms of service
1. Introduction and Scope
This Service Policy comprehensively explains the rules, rights, and responsibilities that apply when you use our website, mobile applications, and other platforms to browse, select, purchase, and receive related value-added services for furniture and home furnishing products.
We are committed to a customer-centered approach and strive to provide a high-quality, practical, convenient, and considerate home shopping experience. We understand the importance of protecting your rights and interests and are committed to following the terms of this Service Policy while providing appropriate protections throughout the different stages of your shopping experience.
2. User Accounts and Scope of Website Responsibility
User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including, but not limited to, your name, contact information, and email address. This information is used to verify your identity, provide personalized services, and help ensure that transactions can be completed properly.
You are responsible for keeping your account information and password secure and should avoid sharing or disclosing them to other individuals. Your account serves as your primary means of accessing and conducting activities and transactions through our platform, and you are responsible for all activities and transactions carried out through your account.
If you discover an unusual login, an unauthorized transaction, or any other suspicious activity involving your account, please contact us immediately. We will take prompt and reasonable measures to help protect your account. However, we are not responsible for risks resulting from your own negligence, to the extent permitted by applicable law.
Website Responsibility
We will make reasonable efforts to maintain the security and stable operation of our website. However, interruptions, errors, or temporary unavailability may occur due to force majeure events, technical problems, or other circumstances beyond our reasonable control.
If such an interruption or error occurs, we will make reasonable efforts to address the issue promptly. To the extent permitted by applicable law, we are not responsible for direct or indirect losses resulting from such circumstances.
3. Product Information, Inventory, and Pricing Rights
Product Information
We provide detailed product descriptions, images, and technical specifications to help customers make informed purchasing decisions. However, errors or inaccuracies may occasionally occur in product information.
If you notice that product information does not correspond to the actual product or appears to contain an error, please notify us promptly so that we can review and, where appropriate, correct the relevant information.
Real-Time Inventory
Inventory availability may change rapidly.
If a product becomes unavailable or sells out after you have submitted an order, we will contact you promptly and provide an alternative solution or a full refund, as applicable.
Prices and Price Adjustments
Product prices may change due to market conditions, promotional activities, or other commercial factors.
The price confirmed at the time of your order will be the applicable purchase price for that order, subject to any pricing errors that may need to be corrected before shipment.
We reserve the right to correct pricing errors before an order is shipped.
4. Orders and Payments
Order Confirmation
After you submit an order, you will receive an order confirmation email containing the relevant order details.
An order will be considered valid after it has been accepted by us.
Payment Methods
We provide secure payment methods for customers to complete their purchases.
If you encounter any issue during the payment process, please contact our customer service team for assistance.
5. Shipping and Transportation Details
Processing Time
Orders are generally processed within 1–3 business days.
Shipping Coverage
We provide shipping services worldwide.
Delivery Time
The transportation time after an order has been shipped is generally 5–8 business days. Actual delivery times may vary depending on external conditions and circumstances beyond our reasonable control.
Shipping Fees
Orders with a total value of USD 67.99 or more qualify for free shipping.
Orders with a total value below USD 67.99 are subject to a shipping fee of USD 6.99.
Taxes and Duties
All product prices include applicable customs duties, and customers are not required to pay additional customs duties.
For further information regarding shipping and delivery, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You have the right to cancel an order at any time before the order is shipped without incurring a cancellation fee.
To request a cancellation, please contact our customer service team by email and provide your order number and the reason for the cancellation.
After confirming that the order has not yet been shipped, we will process the refund within 1–5 business days. The refund will be returned to the original payment account used for the purchase.
Cancellation After Shipment
An order cannot be directly cancelled after it has been shipped. However, you may choose one of the following options:
Refusing the Package
You may contact the transportation company and request to refuse delivery of the package.
After we receive the returned product, we will process the refund within 1–5 business days. The refund will be returned to the original payment account used for the purchase.
Returning the Product
If the package has already been successfully delivered, you may request a return and refund.
After we confirm that the returned product is in good and undamaged condition, we will process the refund within 1–5 business days. The refund will be returned to the original payment account used for the purchase.
7. Returns and Refunds Policy
Return and Exchange Conditions
You have the right to request a return or exchange within 30 days.
The product must remain unused and should be returned with the original packaging, product labels, and proof of purchase.
Return and Exchange Process
Please contact our customer service team by email and explain which product you wish to return or exchange and provide the reason for your request.
Our customer service team will provide guidance on the applicable steps and assist you in completing the return or exchange process.
Processing Time
We generally process refunds within 1–5 business days after receiving and confirming the returned package.
The refund will be returned to the original payment account used for the purchase.
If you request an exchange, we will arrange shipment of the replacement product promptly after the exchange request has been confirmed.
For further information, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We collect only the user data necessary for providing our services and protecting transactions and use safeguards such as encryption and access controls to protect the information we collect.
Except where disclosure is required by applicable law, we will not disclose your personal information to third parties without your consent.
For more information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
9. Dispute Resolution and Applicable Law
If a dispute arises between you and us, we will first seek to resolve the matter through friendly communication and good-faith negotiation.
If the dispute cannot be resolved through negotiation, it may be submitted to a court with appropriate jurisdiction for resolution.
10. Changes to This Service Policy
We reserve the right to modify or update this Service Policy when necessary.
Any changes will be published on our website.
Your continued use of our website after updated terms have been published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect losses, loss of data, loss of profits, or other consequential losses resulting from your use of, or inability to use, our website or services.
You are responsible for assuming the risks associated with your use of the website and its services, subject to rights and protections that cannot be excluded under applicable law.
12. Intellectual Property
All content available on this website, including but not limited to text, images, icons, designs, layouts, graphics, and other website materials, is protected by applicable intellectual property laws.
Without prior authorization, no person or organization may copy, modify, reproduce, distribute, transmit, publish, or use such content for commercial purposes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Service Policy, our services, orders, payments, shipping, returns, refunds, or any other matter related to your use of our website, please contact us using the contact information provided through the Contact Us section of our website.